Frequently asked questions

Customer photos build trust and authenticity. When shoppers see real people using your products, it works as social proof, increases confidence in your brand, and helps boost conversions. User-generated photos also make your store more engaging and relatable.

The app is a great fit for any store selling physical products where visual context helps sales. It's especially powerful for industries like fashion & apparel, home decor, beauty & cosmetics, jewelry, fitness gear, children's products, and pet supplies, where seeing items in a real-world setting helps customers make a buying decision.

Getting started is simple:

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1. Install the app from the Shopify App Store.
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2. Enable the Customer Photo Uploader in your Theme.
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3. Customize the look of the widget to match your store design.
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4. Upload your first photo or receive it from your customer.
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5. Approve and showcase the best photos on your product pages, galleries, or testimonials section.
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Read the full installation guide

Yes, absolutely. This is a key feature. All submitted photos land in a moderation dashboard on a Photos page within the app. You can review, approve, or reject any photo before it ever becomes visible on your live site, ensuring you maintain complete control over your brand's image.

Customer Photo Uploader has two paid plans, Basic and Grow, with a 14-day free trial. Pay monthly, or pay yearly and save 17%. All charges appear on your regular Shopify bill. Development stores use the app for free until launch. Compare plans

We are deeply committed to the security and privacy of our merchants' data. The Customer Photo Uploader is fully GDPR compliant and can readily support our clients with data subjects' requests.

Yes, the app is an excellent tool for collecting entries for a photo contest. You can place the upload widget on any dedicated contest page and use it to gather photos, customer emails, and descriptions for each submission.

However, please note that while the app is perfect for collecting submissions, it does not currently have a dedicated feature to automatically display contest results or announce winners in a special format. We are planning to add advanced contest management and display features in future versions.

No. We take site performance very seriously. The app's code is lightweight and optimized to run asynchronously, so it keeps its impact on your page speed minimal. Photos in your galleries are stored in Shopify Files and served through Shopify's own Content Delivery Network (CDN), the same one that delivers your product images.

Yes. With the Shoppable Gallery feature, you can link up to 4 of your store's products to each customer photo on the Shoppable tab. When a shopper opens the photo in the gallery, the linked products appear next to it as cards with a \"Shop now\" button, so they can easily navigate to the products featured in the photo. The feature is available on all Customer Photo Uploader plans.

Yes. The Instagram Feed module (currently in Beta) connects your Instagram or Meta for Business account and displays your posts, Reels, and carousels in a customizable widget in your online store. You can hide specific posts, pin the most important ones, and tag up to 4 products on each post to make your feed shoppable. See the Instagram Feed guide for details.

Yes. You can set the default sorting order (Newest first or Oldest first) for all your galleries on the Settings page, Content Moderation tab. You can also override this order for any specific gallery, including arranging the photos manually in your own custom order.